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In consideration of HCF allowing the Provider to access and use
its Provider Portal (the Portal), the Provider agrees to the following terms
and conditions of use:
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The Provider agrees to use and to ensure that the Portal is used only for the
purpose of obtaining information about business to business interactions
including but not limited to descriptions of processes, forms, schedules, HCF
news, and frequently asked questions, to view remittance advices, and where
applicable to do member eligibility checks and to transmit HCP data to HCF;
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The Provider accepts that all such information made available to the Provider
is provided in good faith by HCF and is subject to all HCF website terms and
conditions and disclaimers current at the time the information is accessed;
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Membership eligibility information accessed by the Provider on the day of
admission, or up to 14 days prior to admission, may be relied upon by the
Provider as accurate;
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The Provider agrees to maintain a hard copy of all membership eligibility
information supplied to it by HCF with the member’s medical records, and the
Provider agrees to make a copy of the information available to HCF promptly
upon request;
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The Provider agrees to comply with all laws in its use of the Portal, including
privacy laws; The Provider agrees that the HCF Privacy Policy forms part of these terms and conditions. For a copy of this policy,
please call our member services team on 13 13 34 or go to hcf.com.au/privacy.
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The Provider agrees to keep confidential all information supplied to it by HCF;
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The Provider agrees to immediately notify HCF if there has been any failure to
observe these terms and conditions or if the Provider receives a complaint from
a member for any reason;
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The Provider agrees to indemnify and to keep HCF indemnified in respect of any
claim for damages or otherwise arising out of the failure by the Provider to
observe these terms and conditions; and
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The Provider will not extend use of the Portal to any third party without the
written permission of HCF.
The expression "Provider" above includes users of the Portal.
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Both HCF and the Provider assume their respective risks
associated with the use of the Portal.
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Both HCF and the Provider assume their respective risks
associated with the use of the Portal.
The Provider will ensure that it protects the privacy, security
and confidentiality of personal information in accordance with the relevant
privacy legislation in force from time to time.
Use of the member eligibility checking facility, where
available, is provided to assist the Provider obtaining informed financial
consent and informed admission as a public or private patient in accordance
with Federal Government and industry requirements. If this facility becomes
unavailable for any reason whatsoever, this does not absolve the Provider from
their obligations. In using this facility, the Provider will ensure that prior
to use, it has any necessary consent from the member to its use of the
membership eligibility check on the Portal.
The Provider acknowledges that HCF is the owner of and reserves
the right to protect all intellectual property whatsoever in the Portal and the
information or the software used to implement the Portal.
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The Provider agrees to adequately inform, train and monitor its
users as to the proper use of the Portal and to notify HCF immediately in
writing of any issues that may arise in that regard.
The Provider will be solely responsible for any costs associated
with the Provider’s use of the Provider Portal application including the
information contained therein. This also includes, but is not limited to, the
cost of installation and maintenance of computers, networks, internet
connections and third party software such as Internet Explorer.
The Provider will ensure that it complies with all laws relevant
to its use of the Portal.
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All users must:
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keep their passwords secure and change them regularly,
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only use the Portal for and on behalf of the Provider, and
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comply with the general terms and conditions of use set out in 1 above, and the
general terms and conditions of the HCF website
Terms & Conditions
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The Admin User (the person whose user name on the Portal is
"admin" who will be the sole Provider contact for HCF) will control how many
and which other persons are able to register and use the Portal on behalf of
the Provider, and also the extent of the functionality of each user's
registration, and will ensure that use by those persons comply with these terms
and conditions.
The Admin User will deactivate users promptly when necessary in
the event, for example, of misuse by the user, or the user's no longer
requiring access for any reason.
Where an issue adversely affects or has the potential to
adversely affect HCF's relationship with a member, or the systems being
utilised, the issue must be documented by the Admin User and brought to the
attention of the HCF contact (as notified on the Portal from time to time)
immediately.
If the Admin User needs to be reassigned for any reason the
current Admin User will immediately notify the HCF contact and arrange for
reassignment to proceed.
The above obligations are additional to the Admin User’s
obligations as a user set out in 5 above.
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Use of the Portal will be as set out in these terms and
conditions as varied by HCF from time to time in accordance with 9 below, and
will also be subject to the general terms and conditions of the HCF website
from time to time
Terms & Conditions, provided that in the event of a conflict these
terms and conditions will prevail.
HCF may monitor use of the Portal, and may terminate use of the
Portal where there is a breach of these terms and conditions or if there is a
threat to the security of any HCF system. HCF will provide a written notice to
the Admin User by email in the event that such a breach or threat has been
detected and if the matter is not resolved to HCF’s satisfaction within 24
hours of that notice having been sent, HCF may terminate the Provider's use of
the Portal immediately.
HCF may, on giving reasonable notice to the Admin User, carry
out audits of the Provider's use of the Portal, and/or may require the Provider
to supply information about use of the Portal. HCF may suspend use of the
Portal until the audit is conducted or the information is supplied, as the case
may be.
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The Portal will generally be available 24 hours per day – 7 days
per week. HCF will carry out maintenance on the Portal from time to time but
where possible it will be carried out during periods when it is likely to cause
least inconvenience to the Provider.
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HCF reserves the right to change the Portal and if necessary
these terms and conditions from time to time.
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In accepting these terms and conditions the Admin User
acknowledges that they are doing so both on their own behalf, and on behalf of
the Provider, and warrants that they are duly authorised to bind the Provider
to these terms and conditions.
In accepting these terms and conditions the user acknowledges
that they are doing so on their own behalf.
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