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Looking to compare, take out private health insurance or make the switch to HCF? Find the right cover for your needs and we’ll take care of the rest.
Discover the benefits of private health insurance for you and your family, including comprehensive health support and how to find a provider near you.
Whether you’re here for work or visiting Australia, get access to the health care services you may need with Overseas Visitors Health Cover (OVHC).
Count on HCF Life & Recover Cover to stand by you during life’s unexpected challenges and reduce the financial stress on your family’s future.
Prepare for the unexpected with HCF Travel Insurance. Designed to provide cover for delayed luggage, overseas medical emergencies and more for singles, duos and families.
From furry friends to your home and the four wheels guiding you back to your loved ones, find pet insurance, as well as home and car cover options.
Flip is the flexible, great value accident cover made for active lifestyles. Whether you’re chasing waves or at the gym, get cover when you need it.
Learn more about Australia’s largest not-for-profit health fund, how we reward our members, HCF benefits, partnerships, research initiatives and more.
Reduce bill shock and unnecessary stress knowing you’ve got ambulance cover from Australia’s largest not-for-profit health fund.
HCF Ambulance Only cover protects you from the unexpected, covering 100% of emergency ambulance costs to the nearest hospital or for on-the-spot treatment*.
Unlimited air, land and sea emergency ambulance trips* and treatment by paramedics in Australia.
Up to $5,000 per person, per year for non-emergency ambulance services^.
Easy claiming process — send us your ambulance bill and we’ll take care of the payment.
30-day cooling off period+ to make sure you’re happy with the cover you’ve chosen.
HCF ambulance cover offers protection and emergency support for you and your family at home or interstate.
You may be fully covered for State government emergency ambulance services, whether you’re a resident or just visiting.
Ambulance cover could help you save more on emergency ambulance call-outs.
Protection for you and your family sooner with a 24-hour waiting period for emergency ambulance services.
Get hospital and extras cover for more protection and coverage, from private hospital care and treatments to a range of extras like dental, physio, optical, chiro and remedial massage.
Choose hospital cover to make sure you’re covered for private hospital admission, emergency ambulance services#, a range of in-hospital treatments and costs, and more.
Use extras cover for services generally not covered by Medicare, and claim on extras like physio and optical and get 100% back** on a dental check-up through our No-Gap network.
Almost a third of Australians don’t know if they need cover for emergency ambulance call-outs. Here’s a look at how ambulance costs work for each State and Territory.
We've won more Canstar Health Insurance Awards than any other insurer in 2024, including the Outstanding Value Health Insurance award 9 years in a row^^.
Awarded the Customer Service Organisation of the Year (large) award by the Customer Service Institute of Australia for the second year running (2022 to 2023).
Based on value for money, we scored higher than all eligible bronze hospital policies on the market for our Hospital Bronze Plus $750 Excess cover.
Answers to commonly asked questions to help you make the right choice.
Many people don't know that Medicare doesn't cover you for ambulance costs. And ambulances can be expensive, especially if you live in a rural or remote area. HCF Ambulance Only insurance covers the cost of emergency ambulance services provided by State government services if you need to go to hospital or for on-the-spot treatment in Australia.
If you have ambulance only cover with HCF, you’ll be covered for unlimited air, land or sea emergency ambulance trips across Australia from the following service providers:
ACT Ambulance Service
Ambulance Service of NSW
Non-Emergency Patient Transportation NSW
Ambulance Victoria
Queensland Ambulance Service
South Australia Ambulance Service
St John Ambulance Service NT
St John Ambulance Service WA
Tasmanian Ambulance Service.
HCF Ambulance Only cover also includes non-emergency ambulance services provided by State government providers. This is payable if your doctor requests ambulance transport to a hospital because your medical condition requires a level of medical monitoring and support in transit that only an ambulance service can provide (up to $5,000 per person per calendar year). It doesn’t cover ambulance transport from another hospital or medical facility, including in an emergency.
A 24-hour waiting period applies for emergency ambulance services and a 2 month waiting period for non-emergency ambulance transport.
Whether you need ambulance cover or not will depend on the state you normally live in.
Ambulance cover in NSW or ACT
Emergency ambulance services for residents aren’t covered by the State government unless you hold certain government concession cards.
If you have HCF hospital cover, you may be entitled to fully-covered state emergency ambulance transport under a levy arrangement. If you have standalone HCF extras cover, you may be covered for an emergency ambulance for transport. We recommend checking your policy for more information.
Ambulance cover in Qld
You don’t need separate private health insurance as residents are covered by the State ambulance service scheme Australia-wide.
Ambulance cover in Tas
If you're a resident of Tas, you're covered by your State ambulance service scheme for ambulance services within Tas. In other States and Territories, the scheme generally covers road ambulance services only. It doesn’t cover the cost of ambulance services in Qld and SA.
You may be able to claim for emergency ambulance services not covered by your State scheme under your HCF hospital or extras cover.
Ambulance cover in SA, Vic, WA and NT
If you live in SA, Vic, NT or WA, your State or Territory government doesn’t cover the cost of ambulances. There are some exceptions for concession card holders, otherwise you’ll need either private health insurance, which includes ambulance cover, HCF Ambulance Only cover or an ambulance subscription.
No. This is where hospital cover or ambulance only cover can help fill this gap, covering the full costs of emergency ambulance services to the nearest hospital (except transport from another hospital or medical facility) and for on-the-spot treatment so you can reduce bill shock and get cover for the unexpected.
Yes, on top of:
HCF hospital and extras covers include emergency ambulance services provided by State Government Services if you need emergency ambulance transport to the nearest hospital. It doesn’t cover transport from another hospital or medical facility.
No. Unlike private hospital cover, ambulance only cover doesn’t help you avoid the Medicare Levy Surcharge or Lifetime Health Cover loading and isn’t claimable as part of your tax return.
To save on tax and avoid paying the Medicare Levy Surcharge, depending on your income level, you’ll need hospital cover.
If you don’t have private health insurance or emergency ambulance cover, and find yourself requiring emergency ambulance transportation, you’ll be required to pay the ambulance bill which can exceed $7,000++.
However, from as little as $59.71## per year, you can get unlimited emergency ambulance transportation to the nearest hospital (except transport from another hospital or medical facility).
Many people don't know that Medicare doesn't cover you for ambulance costs. And ambulances can be expensive, especially if you live in a rural or remote area. HCF Ambulance Only insurance covers the cost of emergency ambulance services provided by State government services if you need to go to hospital or for on-the-spot treatment in Australia.
If you have ambulance only cover with HCF, you’ll be covered for unlimited air, land or sea emergency ambulance trips across Australia from the following service providers:
ACT Ambulance Service
Ambulance Service of NSW
Non-Emergency Patient Transportation NSW
Ambulance Victoria
Queensland Ambulance Service
South Australia Ambulance Service
St John Ambulance Service NT
St John Ambulance Service WA
Tasmanian Ambulance Service.
HCF Ambulance Only cover also includes non-emergency ambulance services provided by State government providers. This is payable if your doctor requests ambulance transport to a hospital because your medical condition requires a level of medical monitoring and support in transit that only an ambulance service can provide (up to $5,000 per person per calendar year). It doesn’t cover ambulance transport from another hospital or medical facility, including in an emergency.
A 24-hour waiting period applies for emergency ambulance services and a 2 month waiting period for non-emergency ambulance transport.
Whether you need ambulance cover or not will depend on the state you normally live in.
Ambulance cover in NSW or ACT
Emergency ambulance services for residents aren’t covered by the State government unless you hold certain government concession cards.
If you have HCF hospital cover, you may be entitled to fully-covered state emergency ambulance transport under a levy arrangement. If you have standalone HCF extras cover, you may be covered for an emergency ambulance for transport. We recommend checking your policy for more information.
Ambulance cover in Qld
You don’t need separate private health insurance as residents are covered by the State ambulance service scheme Australia-wide.
Ambulance cover in Tas
If you're a resident of Tas, you're covered by your State ambulance service scheme for ambulance services within Tas. In other States and Territories, the scheme generally covers road ambulance services only. It doesn’t cover the cost of ambulance services in Qld and SA.
You may be able to claim for emergency ambulance services not covered by your State scheme under your HCF hospital or extras cover.
Ambulance cover in SA, Vic, WA and NT
If you live in SA, Vic, NT or WA, your State or Territory government doesn’t cover the cost of ambulances. There are some exceptions for concession card holders, otherwise you’ll need either private health insurance, which includes ambulance cover, HCF Ambulance Only cover or an ambulance subscription.
No. This is where hospital cover or ambulance only cover can help fill this gap, covering the full costs of emergency ambulance services to the nearest hospital (except transport from another hospital or medical facility) and for on-the-spot treatment so you can reduce bill shock and get cover for the unexpected.
Yes, on top of:
HCF hospital and extras covers include emergency ambulance services provided by State Government Services if you need emergency ambulance transport to the nearest hospital. It doesn’t cover transport from another hospital or medical facility.
No. Unlike private hospital cover, ambulance only cover doesn’t help you avoid the Medicare Levy Surcharge or Lifetime Health Cover loading and isn’t claimable as part of your tax return.
To save on tax and avoid paying the Medicare Levy Surcharge, depending on your income level, you’ll need hospital cover.
If you don’t have private health insurance or emergency ambulance cover, and find yourself requiring emergency ambulance transportation, you’ll be required to pay the ambulance bill which can exceed $7,000++.
However, from as little as $59.71## per year, you can get unlimited emergency ambulance transportation to the nearest hospital (except transport from another hospital or medical facility).
* Must be State or Territory government provided services. Doesn’t cover transport from another hospital or medical facility. HCF Ambulance Only is available to residents of ACT, NSW, NT, SA, Vic and WA. Residents of Qld and Tas are ineligible to purchase HCF Ambulance Only cover due to state schemes.
^ Transport that's requested by your doctor because your medical condition requires a level of support and medical monitoring in transit that only an ambulance service can provide (except transfers between hospitals or transfers to or from a medical facility).
+ Available if you change your mind and cancel your HCF policy within 30 days of joining, and haven't made a claim in that period.
# Cover is limited to emergency transport to the nearest hospital by a State or Territory government ambulance provider (excludes transport from another hospital or medical facility). Benefits are not payable for ambulance services covered by a State or Territory government scheme.
** 100% back through our No-Gap network is available on selected covers. Waiting periods and annual limits apply. Our network of healthcare providers change often. Please check that your provider is part of our network before you book or attend an appointment. See hcf.com.au/100back
^^ Outstanding Value Health Insurance Award 9 years in a row (2016-24). Winner of the 2024 Hospital Insurance Award in WA, SA and Qld and Hospital and Extras Insurance Award in Tas, Vic and WA.
++ Source NSW Ambulance, charges for NSW residents from 1 July 2024.
## The price quoted is for single cover in NSW aged under 65. Price includes the Australian Government Rebate of 24.608%. Excludes any Lifetime Health Cover loading.
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