HCF ASSIST FOR RUBY & DIAMOND MEMBERS
- Specialist support for personal and health matters
PERSONAL AND HEALTH SUPPORT
Ruby and Diamond members can call HCF Assist for specialist personal and health support like counselling, an initial legal consultation and our nurse concierge service.
If you need help around the home, we can connect you with providers too. It’s just another way we’re showing a level of care that's uncommon.
HCF Assist is available 7 days a week*.
How HCF assist can help
Personal support
Ruby and Diamond members can call our helpline for assistance with personal matters or to get help around the home.
COUNSELLING
We’ll support you with 24/7 access to free counselling on personal and work issues. You can have up to 3 x 1-hour telephone sessions in a calendar year. We can also direct you to long-term support if needed.
HOME ASSISTANCE
Recovering from an illness? About to have surgery? We’ll help you source providers to assist with cleaning, gardening or handyman services*. We can even check to see if you're eligible for government-funded support.
LEGAL AND TAX ADVICE
We’ll organise a free initial telephone consultation with a legal or tax specialist to help you with matters like preparing a will, power of attorney, PAYG and tax-returns*.
FUNERAL SUPPORT
If you need to organise a funeral, we’ll connect you to a funeral director, local to you, to help guide you and your loved ones through the process*.
HEALTH SUPPORT
Ruby and Diamond members can call our helpline to ask health questions or to find HCF participating providers and services.
HEALTH ADVICE
We have nurses available 24/7 to help you understand more about your health issue and what your next steps could be in getting medical attention^.
FIND A PROVIDER
When your treatment needs more than your GP, we can put you in touch with HCF participating providers including specialist doctors, private hospitals or extras providers.
HCF ASSIST FAQS
What is HCF Assist?
HCF Assist is an exclusive telephone service you can call for help dealing with personal and health matters.
Who can use HCF Assist?
HCF Assist is available to HCF members with a Ruby or Diamond membership. Ruby members are members that have been with HCF for more than 10 years and Diamond members have been with HCF for more than 25 years.
What can HCF Assist help me with?
You can call our helpline for personal support including some counselling sessions, an initial consultation for legal or tax advice and connecting you to providers for funeral arrangements and home assistance.
You can also speak to us to learn more about a health issue, or to find an HCF participating provider like a specialist doctor, private hospital or extras provider.
How much does HCF Assist cost?
Your initial telephone consultation with a legal or tax advisor will be covered under HCF Assist. You’ll be responsible for the fees associated with additional tax and legal consultations, home service providers and funeral arrangements.
For counselling, we cover up to 3 x 1-hour sessions in a calendar year. Any further counselling sessions will be at your cost.
How do I contact HCF Assist?
HCF Assist is available 7 days a week* on 13 13 34.
What's included in the counselling service?
If you need support for your mental health and wellbeing, we can connect you to a qualified counsellor who is available 24/7 to talk to over the phone. They'll help you with coping strategies and direct you to long-term support if needed. Your conversation with your counsellor is confidential. You can have up to 3 x 1-hour sessions in a calendar year.
What's included in home assistance?
If you're recovering from an illness or about to have surgery, we can help you source providers to help with cleaning, gardening or handyman services*. We'll do the research to help you find suitable temporary or long-term support, depending on your situation. We can even check to see if you're eligible for government-funded support.
What's included in healthcare support?
We have nurses available 24/7 to help you with your health-related questions. They can provide next steps on getting medical attention if required^. They can also connect you to HCF participating providers like specialist doctors, private hospitals and extras providers.
How We Help Members
“I was in a dark place after a series of events this year. The team helped me sort out the chaos in my head and deal with feelings I had been struggling with. They provided me with coping strategies and information on a mental health treatment plan.”
Peter | HCF member
“I was booked to have knee surgery and had no idea on how to go about finding support when I returned home. I live alone and it is simply a minefield as to what support is out there. [HCF Assist] explained everything clearly, step by step on what services were available to me, including the need for a hospital discharge plan and other services I could be eligible for that I was not aware of. They also summarised everything in an email to me.”
John | HCF member
“I spoke to the HCF Assist nurse about a health matter that I found difficult to talk about. They were so helpful and supportive in finding me the right people to seek medical assistance from.”
Betty | HCF member
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Important Information
* Your initial consultation with a legal or tax advisor will be covered under HCF Assist. You’ll be responsible for the fees associated with additional tax and legal consultations, home service providers and funeral arrangements. In some instances, the providers are only available during business hours. These include tax and legal professionals, tradespeople, home help and funeral assistance services. If you rely on the Clinical Triage service, or engage a provider, it will be on the basis that HCF will not be responsible, and you will not hold HCF responsible, for any liability that may arise from that engagement.
^ The telephone triage service isn’t intended for life threatening or medical emergency situations. It isn’t a diagnostic service and doesn’t replace a consultation with a health professional. If you rely on the telephone triage service, or engage a provider, it will be on the basis that HCF will not be responsible, and you will not hold HCF responsible, for any liability that may arise from that engagement. Terms and conditions apply.
