DELIVERING REAL VALUE
As Australia’s largest not-for-profit health fund, our member-driven approach helps us keep premiums affordable, reward members for their loyalty and make quality care more accessible to more people.
Find your local branch
CARE TO CHAT TO OUR LOCAL EXPERTS ABOUT HEALTH COVER TODAY?
- You're in good hands with award-winning customer service**
- You’ll understand more about health cover with help from our branch teams
- You can check if your cover is right for you with our obligation-free check up.
Care to chat to our local WA experts about health cover today?
- Visit the team at HCF Joondalup | 08 9318 4501
Ground Level, near Woolworths, Lakeside Joondalup Shopping Centre - Visit the team at HCF Cannington | 08 9318 4540
Level 1, near ANZ, Carousel Shopping Centre - Visit the team at HCF Booragoon | 08 9315 2243
Centre Court, near Dome, Westfield Booragoon
Care to chat to our local VIC experts about health cover today?
- Visit the team at HCF Melbourne | 03 9600 6300
410 Collins St, Melbourne - Visit the team at HCF Chadstone | 03 9568 2957
Ground Level, near Aldi, Chadstone Shopping Centre - Visit the team at HCF Doncaster | 03 9600 6310
Ground floor, near Priceline, Westfield Doncaster - Visit the team at HCF Highpoint | 03 9958 8766
Level 2, near Best & Less, Highpoint Shopping Centre - Visit the team at HCF Fountain Gate | 03 9600 6340
Level 2, near Coles, Westfield Fountain Gate
Care to chat to our local SA experts about health cover today?
- Visit the team at HCF Marion | 08 8296 4547
Level 2, near Kmart, Westfield Marion - Visit the team at HCF Tea Tree | 08 8264 3973
Level 1, near Food Court, Westfield Tea Tree - Visit the team at HCF West Lakes | 08 8227 2881
Level 1, near Coles, Westfield West Lakes
Care to chat to our local ACT Experts about your health cover today?
- Visit the team at HCF Woden | 02 6282 1951
Level 2, near St George, Westfield Woden - Visit the team at HCF Belconnen | 02 6252 0250
Level 2, near Myer, Westfield Belconnen
WHY CHOOSE HCF TO COVER YOUR HEALTH?
- You get more back:
For every dollar members pay in premiums, we’ve paid more back in benefits than the industry average over the past 10 years^.
- Health and wellbeing support:
We’ve gone above and beyond to develop a holistic mental health and wellbeing program with access to a range of flexible options and the freedom to choose what’s right for you. Giving support quicker and easier than before.
- 100% back on some extras:
See an extras provider in our network to get 100% back on a dental check up or first visit to a physio, chiro or osteo+. - Treatment at home:
We’ve chosen to pay for hospital-substitute treatment so eligible members# can be treated in the comfort of home for services like chemo, complex wound care and IV antibiotics where possible.
SWITCH YOUR HEALTH FUND IN 15 MINutes
- We'll go through your options to find the best cover for your health needs
- Together, we’ll fill out the application with the right details
- We’ll do the rest, like liaising with your previous health fund so you don’t have to
UNCOMMON CARE DON'T JUST TAKE OUR WORD FOR IT
Marta has been a loyal HCF member for 50 years, who sometimes struggles to make ends meet. So when she answered an unexpected phone call from an HCF staff member, her day was transformed.
Stavroula was managing an HCF competition where a member would win a a $2,000 gift card. Marta won the competition, but because Marta didn't have a computer or anyone to help, Stavroula realised Marta couldn't activate the gift card. "I thought, 'What can I do to help Marta? What is the right thing for her as a member?"
Stavroula visited Marta at her home to drop off the gift card and help her activate it, showing uncommon care instinctively.
Important Information
^ 89.2% compared to 85.6% across the industry. Calculated based on the average of the past 10 years, sourced from APRA Statistics: Private Health Insurance Operations Reports 2014-23.
+ 100% back is available on selected covers. Waiting periods and annual limits apply. See hcf.com.au/100back.
# Available with HCF-contracted providers, subject to your location and your hospital cover. Waiting periods apply.
** Awarded the Customer Service Organisation of the Year (Large) award by the Customer Service Institute of Australia 2022 and 2023.
