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Privacy Information and Trust Centre

Protecting your personal and health information is important to us. We've established strong privacy and data policies and are continuously investing in security capabilities to keep your information safe and secure.

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How we’re protecting your information

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Fraud prevention with continuous monitoring of member accounts against fraud and scams.

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Prioritising your security with multifactor authentication and 24/7 threat monitoring.

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Transparent information management with easy access to member help and support.

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Practical tips and resources to help keep your information safe and secure.

Managing your privacy and security

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Our privacy policy

Your trust and privacy matters.

Find out how we handle your information in accordance with our privacy policy, data principles, and obligations to the Privacy Act 1988 (Cth).

Read our privacy policy
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Protection from fraud

We're serious about fraud protection.

Learn simple ways to set up, manage, and protect your information from identity and health insurance fraud and what you can do if you need to report it.

More on fraud protection
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Information security

Your data security is our top priority.

Find out how we’re protecting your information from cyber threats, plus ways to improve your security through practising good digital habits.

Go to information security

Need help and support?

If you want to report insurance identify fraud or discuss other privacy and security needs, there's a few ways you can get in touch. 

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Report a fraud or scam

If you’ve received something and are unsure if it’s a message from us, get in touch with our team or report it as suspicious to Scamwatch.

Email our fraud response team
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Get in touch

Contact our team between Monday to Friday, 8am to 8pm (AEST/AEDT) or on Saturday, 9am to 5pm (AEST/AEDT).

Contact 13 13 34

Visit the Australian Cyber Security Centre for more information on how to stay secure online.

Go to Scamwatch for helpful information on ways to identify, report, and avoid scams.

HCF acknowledges the traditional custodians of the lands and water upon which we work and live. We acknowledge Aboriginal and Torres Strait Islander peoples’ rich history as traditional healers and scientists, who have taken care of the health of the land and its people for thousands of years. We give thanks to elders past and present, who we have much to learn from on our reconciliation journey. View our Reconciliation Action Plan