CARE WHEN IT COUNTS
Our strong commitment to delivering the best possible care for our members hasn't changed in over 90 years – we think that's pretty uncommon. As a not-for-profit health fund, we're not like the others.
At HCF, we take pride in being an integral part of our members’ lives, through sickness, health and everything in between. You can count on us to be there to provide personal support, financial help and easy access to essential health services for you and your family, whenever and wherever you need.
Support for flood affected members
If you’re experiencing financial hardship due to the current flood events, call our team on 13 13 34 to discuss support options that may be available to you, including premium waivers and temporary suspensions of private health cover*.
We’re also giving members quick and easy access to mental health support. Eligible HCF members can access a free HealthyMinds Check-in^ with a PSYCH2U psychologist by calling PSYCH2U on 1300 472 866 or booking an appointment online.
Members can also book a standard GP consultation+ (up to 10 minutes) online through GP2U for a fee of $50 if you need to speak to a GP about any health concerns.
For those members with HCF Pet Insurance~, we’ve temporarily extended our emergency boarding cover and coverage for all existing insured pets that are directly impacted by Cyclone Alfred until 30 April 2025, no matter what type of cover you have. We will cover the costs of emergency boarding (subject to the benefit limit only) for your insured pets, and any conditions your pet may experience directly related to this extreme weather event. For coverage of conditions, all other policy terms and conditions will continue to apply. HCF Pet Insurance members simply need to submit their invoices and policy number to help@petsure.com.au
FINANCIAL SUPPORT WHEN IT MATTERS MOST
While ending a job can be a difficult and stressful experience, we’ll do what we can to help you maintain health coverage for you and your family.
Our Involuntary Unemployment Assistance allows eligible members who’ve had HCF hospital cover for at least 12 months to stay covered by HCF by paying their premiums for up to 6 months*. We'll also help you review what level of cover is right for your needs, including other options that are available if you've been with us for less than 12 months or don’t meet the criteria for Involuntary Unemployment Assistance.
SUPPORT FOR VULNERABLE MEMBERS
We understand that members may be experiencing vulnerability and we're here to help and support you, when and how you need it. We’re committed to supporting you with sensitivity, care, empathy and respect.
We encourage you (or your family, carer or support person) to speak with our team so that we can identify and understand your needs and the ways we can help.
Read more about how we support customers experiencing vulnerability.
Domestic and family violence support
Everyone deserves to feel safe and respected at home.
We're here to provide support if you're experiencing or at risk of domestic or family violence. Your privacy, safety and wellbeing are important to us.
FAST AND CONVENIENT ACCESS TO GP AND MENTAL HEALTH SUPPORT
Free mental wellbeing check-in
To help you and your family look after your mental wellbeing, eligible members can access a free annual HealthyMinds Check-in^ with trained psychologists at no cost, now with tailored support for teens aged 12 to 17.
Discounted online GP consults
HCF members+ can access essential GP services with a secure, online GP consult at a time and place that suits you (up to 10 minutes) for a fee of $50.
HOW CAN WE HELP YOU?
ACCESS HEALTH PROGRAMS
Access a range of holistic health programs that give you the support you need wherever you’re at in your health journey.
THE MY MEMBERSHIP APP
Manage your health cover, make on-the-spot claims, review your remaining benefits and more with the My Membership app.
FIND AN HCF PROVIDER
Lower your hospital costs or get 100% back# on a range of popular extras through our extensive HCF provider networks**.
CHAT TO OUR TEAM
Instantly connect with our team through live chat to discuss or manage your cover.
Important Information
* Available to members who’ve had hospital cover for at least 12 months. Excludes extras only, Ambulance Only and Overseas Visitors Health Cover. For Healthmate hospital product policyholders and/or partners, you need to have had cover for at least 2 months. Other eligibility criteria apply. See Involuntary Unemployment Assistance for more information.
^ Eligibility criteria apply. For more information see hcf.com.au/mental-support
+ Eligibility criteria apply. For more information see hcf.com.au/gp2u
~ HCF Pet Insurance is issued by PetSure (Australia) Pty Ltd, except for policies entered into before 21 March 2024 and subsequent renewals of those policies, which are issued by The Hollard Insurance Company Pty Ltd. HCF Pet Insurance is not part of HCF’s health insurance business and is not similar to health insurance. Consider the PDS and TMD at Pet insurance | HCF before deciding if the product is right for you.
# 100% back through our No-Gap network is available on selected covers. Waiting periods and annual limits apply.Our network of healthcare providers change often Please check that your provider is part of our network before you book or attend an appointment. See hcf.com.au/100back
** Our network of healthcare providers changes often. Please check that your provider is part of our network before you book or attend an appointment. Except for HCF Dental or Eye Centres, HCF is not responsible for the conduct of any provider and does not endorse them.
