HOW WE CAN HELP
At HCF, we believe all individuals have the right to be free from violence and feel safe and respected in their homes.
We can provide help and guide you to support services if you’re experiencing or are at risk of domestic or family violence.
WAYS WE CAN SUPPORT YOU
We want to help you continue to take care of your health, especially during difficult times.
We can provide support by:
- updating or making changes to your cover to keep your details safe
- providing options if you’re experiencing financial hardship
- connecting you to relevant HCF mental health and wellbeing support*
- referring you to external services.
Read more about how we support members experiencing vulnerability.
If you do need support, contact us and we can explore ways to help you and your loved ones. We’ll make sure we minimise the number of times you’ll need to contact us to disclose any information.
KEEPING YOUR INFORMATION SAFE
If you’re concerned about your privacy, contact us and let us know if you want to change your contact details or cover details.
We have a range of security measures in place to protect your personal details. Any sensitive information you provide to us is protected by the HCF Privacy Policy and privacy laws.
Our support team is trained and equipped to respond to your situation appropriately and sensitively. We can help you:
- update your contact details and personal information on your policy
- update members on your policy (if you're the policyholder)
- remove or update authorised people who can access your personal information or make changes to your policy.
If you would like to set up a new policy, we can help you with that too.
How we keep your account access secure
Your details in the My Membership app and online member services are secured with multi-factor authentication. Learn how to use multi-factor authentication.
For more information, visit the eSafety Commissioner for resources and information on how to stay safe online if you’re experiencing domestic and family violence.
HELP FOR YOUR KIDS
Eligible members^ with a child aged 4 to 11 on their policy can access Calm Kid Central, a service that provides confidential access to an experienced psychologist for kids.
SEE AN ONLINE GP
Eligible members can access GP2U to speak to a GP online on a range of services like referrals, treatment for stress and other mental health matters for a fee of $50 per standard consultation (less than 20 minutes).
FREE HEALTHYMINDS CHECK-IN
Eligible members+ can get direct access to a PSYCH2U psychologist with a free teleheath HealthyMinds Check-in.
EXTERNAL SUPPORT SERVICES
1800RESPECT
1800RESPECT is the national domestic and sexual violence counselling, information and support service available 24 hours.
MENSLINE AUSTRALIA
MensLine Australia provides a free phone and online counselling service for men and boys.
13YARN
13YARN is a free and confidential crisis support service run by Aboriginal and Torres Strait Islander people.
COMPLAINTS AND FEEDBACK
We’re always looking for ways to improve our services and the experience for our members. If you’d like to share any feedback or we haven’t met your expectations, please let us know.
IMPORTANT INFORMATION
* Terms and conditions apply.
^ Excludes Accident Only Basic cover and Overseas Visitors Health Cover.
+ 1 HealthyMinds Check-in available per member per calendar year. Service is available free to all members with hospital cover. Excludes extras only cover, Ambulance Only, Accident Only and Overseas Visitors Health Cover.